Audit every call.
Prove every score.
Verdikt listens to 100% of your sales, support and collections calls, scores each one against your scorecard and backs every score with the exact quote and timestamp.
Hindi · English · Hinglish · Free demo audit of 100 calls
Collections · Pre-due
Call VD-20431 · Agent A-117
Coverage
100% of calls
Evidence
Quote + timestamp
Trusted by teams at
25K+
calls audited
100%
call coverage
3
languages, incl. Hinglish
Why Verdikt
Manual QA hears a sample. Verdikt hears everything.
A QA analyst can review a few calls a day. The risk, the lost deals and the coaching moments sit in the calls nobody heard.
Manual QA today
~2%
of calls reviewed
- 2–3% of calls sampled by hand
- Scores depend on who listened
- Breaches found weeks later
- Agents dispute vague feedback
With Verdikt
100%
of calls reviewed
- Every call scored within minutes
- One scorecard, applied the same way
- Breaches flagged the same day
- Feedback tied to the exact moment
The product
One platform, from recording to coaching.
No evidence, no score.
- Every parameter is scored against your scorecard, with the quote and timestamp that justify it.
- Hinglish quotes come with an English line, so anyone can review them.
- If the AI can't point to a real quote, the parameter goes to human review instead.
Scorecard · 14 parameters
Every score has a source00:04“Namaste, main Riya bol rahi hoon, ABC Finance se.”Hello, this is Riya calling from ABC Finance.
00:19“Aapke loan ke EMI reminder ke liye call kiya hai.”I'm calling about your loan EMI reminder.
02:47“Sir, payment to karna hi padega, aur koi option nahi hai.”Sir, you have to pay, there's no other option.
How it works
Live in days, not quarters.
No new dialer, no manual listening, no spreadsheets. Four steps, on every call.
Connect
Upload recordings or connect your dialer and storage. Duplicate calls are caught automatically.
Transcribe
Speaker-separated transcripts in Hindi, English or Hinglish, with sensitive numbers masked.
Evaluate
Every parameter scored against your scorecard, each score backed by a quote and timestamp.
Improve
Leaderboards, heatmaps and compliance trends show who needs coaching on what.
Industries
Scorecards that know your industry's rules.
Start from a ready scorecard, then tune parameters, weights and auto-fail rules to match your process.
Sample scorecard
Collections
Right-party checks, promise-to-pay capture and RBI fair-practice conduct, from pre-due to NPA.
Security and compliance
Built for sensitive customer data.
Call recordings carry card numbers, Aadhaar and loan details. Verdikt is designed around India's DPDP Act from day one.
PII masking
Card, Aadhaar, PAN, account and phone numbers are masked before storage or AI.
Tenant isolation
Database-level row security: one company can never see another's calls.
Two-factor sign-in
Authenticator-app codes, plus re-verification for sensitive actions.
Retention controls
Raw audio auto-deleted after your retention window. Export or delete anytime.
Encrypted in transit and at rest
Recordings travel over TLS and sit in private, encrypted storage.
NDA on request
Demo recordings are deleted after the demo. Happy to sign an NDA first.
Pricing
Priced on your call volume, not your headcount.
Every team's mix of calls, languages and rules is different. Tell us yours and we'll put together a plan that fits, starting with a free demo audit of 100 of your own calls.
Every plan includes
- Unlimited users and scorecards
- All four industry scorecards
- RBI, DPDP and TRAI rule packs
- Dialer and storage integrations
- Onboarding and scorecard calibration
- Priority support from our team
Free demo audit: we score 100 of your calls (up to 500 minutes) before you decide.
Hindi, English and mixed Hinglish calls, including code-switching within the same sentence. Quotes in Hindi or Hinglish come with an English line for reviewers.
Every score points to the exact quote and timestamp that justify it. If there's no evidence, the parameter goes to human review. Before go-live we calibrate your scorecard against calls your QA team has already scored.
Yes. Start from one of our industry scorecards or bring your own parameters, weights and auto-fail rules. We help set it up during onboarding.
Upload recordings directly, or connect your dialer or storage: Exotel, Ozonetel, Amazon S3, Azure Blob, or our REST API.
Card, Aadhaar, PAN, account and phone numbers are masked before storage or AI processing. Each company's data is isolated at the database level, and raw audio is deleted after your retention window.
Plans are based on your monthly call volume. Talk to our sales team and we'll recommend a plan after a free demo audit of 100 of your calls.
See your own calls, scored.
Send us 100 calls. We'll show you the scores, the evidence and the breaches your team didn't hear.